Privacy Policy

Effective Date: 01/03/2025
Company Name: Ripple Survey Solutions Limited
Website: www.ripplesurvey.com

Introduction

Here at Ripple Survey Solutions Limited, we are committed to the protection of our clients / customers privacy and the handling of personal data responsibly and transparently. 

This Privacy Policy, together with our accompanying terms and conditions explains how we as a company collect, use, and store your information when you visit our website, use our services, or interact with us.

By continuing to use the Website, you consent to the data practices described in this statement.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the company directors using the details set out below.

What Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, phone number, email address, and address

• Project Information: Property details related to our work, surveys or inspections

• Technical Data: IP address, browser type, operating system, and browsing behaviour

• Communication Records: Emails, enquiry forms, service requests

How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotations
• Deliver surveying, inspection and reports related to the services we provide
• Manage project records and communication
• Improve our website and user experience
• Send service updates, reminders, or marketing communications (if you consent)

Legal Basis for Processing

We process your personal data based on one or more of the following:

• Contractual obligation – to provide you with our services
• Legal obligation – to comply with applicable laws (e.g., safety or energy regulations)
• Consent – when you opt in to receive marketing or newsletters
• Legitimate interest – to run and improve our business effectively

We will comply with data protection law. This says that the personal information we hold about you must be:

• Used lawfully, fairly and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
• Relevant to the purposes we have told you about and limited only to those purposes
• Accurate and kept up to date
• Kept only as long as necessary for the purposes we have told you about
• Kept securely

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. 

This privacy notice supplements the other notices and is not intended to override them.

Data Sharing

We do not sell or rent your data. We may share your information with:

• Trusted third-party service providers (e.g., software systems, hosting providers)
• Regulatory bodies or authorities, where legally required
• Subcontractors or inspectors, for project fulfilment purposes

All third parties are required to comply with data protection regulations.

How We Store Your Data

We store your data securely using encrypted systems and restrict access only to authorised personnel. 

We retain your data only as long as necessary to full fill our services and legal obligations.

Your Data Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request erasure of your data
• Object to or restrict data processing
• Withdraw consent (where applicable)

To exercise any of these rights, please contact us at: info@ripplesurvey.com

Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can choose to disable cookies through your browser settings. 

For more details, please see our [Cookie Policy].

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

Changes to This Policy

We may update this policy occasionally. Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 Email: loyton@ripplesurvey.com